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Shipping and Returns

THANK YOU FOR SHOPPING WITH HALO! 

We want you to be completely in love with your purchases, however we understand that online shopping doesn't always go to plan. So these simple steps and tips are here to help.

WE ONLY OFFER STORE CREDIT, NO REFUNDS.

Your store credit is valid to use in the boutique or online for one full year. 

EXCHANGES:

We are sorry, but we do not offer exchanges because our products sell out very fast. 

RETURNS:

All returned items must be received back at Halo within 14 days of first receiving the parcel.

- Items must be received unworn, unwashed and with all tags & original packaging (i.e. shoe boxes) intact. Items must not smell of perfume, deodorant, cigarette smoke or have any make up, lotion, or tanning cream on them.

- We do not accept returns on sale items.

 -Shipping charges are non-refundable. Returned items will be refunded with online store credit only

- We do not accept returns on cosmetics, jewelry, bralettes, leggings, bandeaus, hats, beanies, and sunglasses due to hygienic purposes.

- Return shipping is to be covered and paid for by the customer. We recommend getting insurance.

* By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding returns of your purchase.

How to Return:
Returned orders must include a completed returns form and your invoice (these are both included in your order).
The return can then be sent to the following address:
HALO BOUTIQUE RETURNS
230 N. TEJON
COLORADO SPRINGS  CO  80903
Alternatively, you can download the returns form here
PROCESSING TIME FOR REFUND:
Once we receive your return and inspect it, it can take 3-5 business days for it to be processed. You will be emailed once your store credit is valid.

SHIPPING:

Please be sure to include the correct shipping address at checkout.

-Halo ships to anywhere in the United States. 

-Orders are processed Monday through Friday, excluding holidays. Orders received on weekdays after 4:00 pm MST, or on weekend, will begin processing the next business day.

-Once your order has been placed you will receive an order confirmation email. Once your item has shipped you will receive a delivery confirmation email with a tracking number.  

-Halo provides free shipping on all orders over $75.00. We also offer free in store pick up!  (see this option on your check out page)

-All orders are shipped USPS and the shipping cost is determined at checkout.

-Please allow 3-5 days for shipping. This does not include the 2-3 days of processing time.

UNFORTUNATELY, WE ARE NOT RESPONSIBLE FOR ITEMS LOST OR DAMAGED DURING TRANSIT

 

Coupon Codes are non-combinable and all shipping charges are non-refundable